Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of motorvehicleaccidenthelp.org and any related websites, landing pages, forms, call-routing tools, mobile features, and services operated by or on behalf of Collision Support Center (“Collision Support Center,” “Company,” “we,” “us,” or “our”).

By accessing or using this website, submitting information through any form, calling any phone number displayed on the website, clicking any button indicating acceptance, or otherwise interacting with the website or our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use this website.

1. Important Disclosures

Collision Support Center is not a law firm, does not provide legal advice, and is not your attorney.

Collision Support Center is not a lawyer referral service.

No attorney-client relationship is created by your use of this website, by submitting a form, by calling a number listed on this website, by communicating with us, or by being connected with any attorney or law firm.

This website is an advertising and marketing platform that helps consumers who may be seeking information, consultation, or contact with third-party attorneys, law firms, or legal service providers.

Any attorney, law firm, or legal service provider that may contact you or receive your information is an independent third party and not an employee, agent, joint venturer, partner, or representative of Collision Support Center for the purpose of providing legal representation.

Your use of this website is at your own risk.

2. Eligibility to Use the Website

You represent and warrant that:

  1. You are at least eighteen (18) years old or the age of majority in your jurisdiction, whichever is greater.
  2. You reside in the United States or are submitting information relating to a matter in the United States, unless expressly stated otherwise.
  3. You have the legal authority to provide the information submitted.
  4. All information you provide is true, accurate, current, and complete.
  5. You are using the website only for lawful purposes.

We reserve the right to deny access to the website or services to anyone at any time, in our sole discretion.

3. Nature of the Website and Services

This website is intended to provide general marketing information and facilitate consumer inquiries relating to potential motor vehicle accidents and personal injury matters.

The website may allow users to:

  • submit a request for a case review or consultation,
  • answer intake or screening questions,
  • request contact by phone, text message, or email,
  • place inbound calls,
  • be connected to or matched with participating third-party attorneys, law firms, intake centers, or other service providers.

Collision Support Center does not guarantee that:

  • you qualify for any legal claim,
  • you will be matched with an attorney,
  • any attorney will accept your matter,
  • you will receive a consultation,
  • you will recover compensation,
  • any information on the website applies to your particular circumstances.

Any result, recovery, or case value depends on facts, jurisdiction, liability, damages, insurance, applicable law, evidence, timing, and the independent judgment of the attorney or law firm handling the matter.

4. No Legal Advice; Informational and Advertising Use Only

All content on this website is for general informational and advertising purposes only. It is not legal advice, medical advice, financial advice, tax advice, or professional advice of any kind.

You should not act or refrain from acting based on anything on this website without obtaining advice from a licensed attorney and, where appropriate, other qualified professionals.

No content on this website should be interpreted as:

  • a promise or guarantee of outcome,
  • a prediction of compensation,
  • legal analysis of your claim,
  • formation of an attorney-client relationship,
  • endorsement of any attorney, law firm, or service provider.

5. No Lawyer Referral Service; No Endorsement

Collision Support Center is a marketing and lead generation platform. We do not recommend, endorse, or vouch for any particular attorney, law firm, or legal service provider.

Any attorneys, law firms, or legal service providers that advertise through, receive leads from, or otherwise participate in connection with this website may pay for advertising, lead generation, marketing exposure, or similar services. Their participation should be considered advertising.

We do not make any representation regarding:

  • the qualifications, competence, licensure, disciplinary history, availability, responsiveness, or results of any attorney or law firm,
  • whether any attorney is appropriate for your matter,
  • whether any attorney is admitted in your jurisdiction,
  • whether any attorney maintains malpractice insurance,
  • the fee structure of any attorney or firm,
  • the outcome of any matter handled by a third party.

It is your responsibility to evaluate any attorney or law firm and to enter into any representation agreement directly with them.

6. No Attorney-Client Relationship

Your use of this website, submission of information, calls, texts, chats, emails, or other communications with Collision Support Center do not create an attorney-client relationship.

An attorney-client relationship, if any, can arise only after:

  1. you communicate directly with a licensed attorney or law firm, and
  2. that attorney or law firm expressly agrees to represent you under a separate written agreement.

Do not send confidential, time-sensitive, privileged, or sensitive information unless and until you have confirmed that the receiving attorney or law firm is willing and able to represent you and has advised you to send such information.

7. User Information and Submission of Leads

When you submit information through this website, you authorize Collision Support Center to:

  • review your submission,
  • use it to evaluate whether you may be a fit for one or more third-party service providers,
  • contact you directly,
  • share your information with third-party attorneys, law firms, lead buyers, intake centers, call centers, marketing partners, vendors, and service providers consistent with our Privacy Policy and applicable law.

You understand and agree that:

  • information you submit may be routed to one or more third parties,
  • not all inquiries will receive a response,
  • a response may come from Collision Support Center or from one or more third parties,
  • submitting a form does not obligate any attorney or law firm to contact you or accept your matter,
  • submitting duplicate forms or incomplete information may impact processing.

You agree not to submit false, misleading, fabricated, stolen, inaccurate, or impersonated information.

We reserve the right to reject, discard, or suppress any submission in our sole discretion, including if we believe the submission is fraudulent, abusive, incomplete, non-compliant, duplicative, outside campaign criteria, or otherwise unsuitable.

8. Consent to Communications

By submitting your information, calling us, or otherwise using this website, you expressly consent to receive communications from Collision Support Center and from third parties to whom your information may be shared, including attorneys, law firms, intake specialists, call centers, and other marketing or service partners.

These communications may include:

  • phone calls,
  • text messages / SMS messages,
  • emails,
  • prerecorded voice messages,
  • artificial voice messages,
  • automated calls,
  • calls or texts using an automatic telephone dialing system or similar technology where permitted by law.

These communications may be made to any phone number or email address you provide, including a mobile number.

You understand and agree that:

  1. Consent is not required as a condition of purchasing any goods or services or speaking with an attorney.
  2. Message and data rates may apply.
  3. Message frequency may vary.
  4. You may revoke consent for text messages by replying STOP to a text message, where applicable.
  5. Revoking consent to one communication channel does not necessarily revoke consent for all communications unless clearly stated by you and legally required.
  6. Even if your number appears on a federal or state do-not-call list, you may still be contacted to the extent permitted by law based on your inquiry and consent.

You represent that the contact information you provide is your own or that you are authorized to provide it and to consent to communications at that number or address.

9. TCPA, DNC, and Communication Compliance

You acknowledge that by submitting an inquiry requesting contact, you are initiating a transaction or inquiry and consenting to communications related to your request, subject to applicable law.

Collision Support Center does not guarantee the conduct, compliance, or communication practices of any third party that may receive your information. However, by using this website, you authorize us to share your information with third parties for the purpose of facilitating follow-up communications regarding your inquiry.

If you believe any communication violated applicable law, you should notify the sender directly and may also contact us at the contact information listed below.

10. Privacy Policy Incorporated by Reference

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

In the event of a conflict between these Terms and the Privacy Policy regarding general website use, these Terms control to the extent of the conflict, except where the Privacy Policy specifically governs privacy and data handling practices.

11. Consumer Responsibility for Deadlines and Legal Rights

You understand that legal claims are subject to strict deadlines, statutes of limitation, notice requirements, preservation obligations, and other timing issues.

Collision Support Center is not responsible for monitoring, advising on, calculating, or preserving any filing deadline, statute of limitations, claim deadline, or legal right. Your use of this website does not stop any clock or preserve any claim.

If your matter is time-sensitive, you should contact a qualified attorney immediately.

12. Medical and Emergency Matters

This website is not a substitute for emergency, medical, law enforcement, or crisis services.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention. If you are in immediate danger, contact law enforcement immediately.

Collision Support Center does not provide medical diagnosis, treatment, triage, or emergency assistance.

13. Accuracy of Content; No Warranty as to Information

We attempt to keep website information reasonably current, but we do not guarantee that any content is accurate, complete, reliable, current, or error-free.

The website may contain:

  • typographical errors,
  • outdated legal or factual information,
  • omissions,
  • technical inaccuracies,
  • third-party content,
  • generalized statements that do not apply in every jurisdiction or situation.

We reserve the right to modify, update, suspend, or remove content at any time without notice.

14. Third-Party Services, Websites, and Content

This website may reference or link to third-party websites, services, software, tools, intake systems, advertisers, analytics vendors, or communication platforms.

We do not own or control third-party websites or services and are not responsible for:

  • their content,
  • their privacy or security practices,
  • their availability,
  • their acts or omissions,
  • any damages arising from your use of them.

Links do not imply endorsement.

Your use of third-party websites or services is subject to their terms, conditions, and privacy policies.

15. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, page layouts, form designs, source code, software, databases, audio, video, compilations, and overall look and feel, is owned by Collision Support Center, its licensors, or its content suppliers and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the website solely for personal, non-commercial use.

You may not, without our prior written consent: reproduce, distribute, publish, display, modify, adapt, create derivative works from, scrape, reverse engineer, frame, mirror, republish, exploit, sell, or license any portion of the website or its content.

16. Prohibited Uses

You agree not to:

  1. Use the website for any unlawful purpose.
  2. Submit false, deceptive, incomplete, or misleading information.
  3. Impersonate another person or entity.
  4. Interfere with the operation, functionality, or security of the website.
  5. Introduce malware, viruses, bots, spyware, or malicious code.
  6. Attempt unauthorized access to any system, account, database, or network.
  7. Harvest, scrape, mine, copy, or collect information from the website by automated means without written authorization.
  8. Use the website in a way that could disable, overburden, damage, or impair the website.
  9. Circumvent any security features or access restrictions.
  10. Use the website to harass, abuse, threaten, stalk, or violate the rights of others.
  11. Use the website for competitive intelligence, benchmarking, or to build a competing service.
  12. Submit information on behalf of another person without lawful authority.

17. User Representations and Warranties

By using this website, you represent, warrant, and covenant that:

  • your submissions are truthful and not fraudulent,
  • you will not use the website in violation of law,
  • you have authority to provide any contact information submitted,
  • your use will comply with these Terms,
  • your use will not infringe the rights of any third party.

18. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT, FEATURES, FORMS, COMMUNICATION TOOLS, CALL ROUTING, AND SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS.

COLLISION SUPPORT CENTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, SYSTEM INTEGRATION, AVAILABILITY, SECURITY, ERROR-FREE OR UNINTERRUPTED OPERATION.

We do not warrant that:

  • the website will always be available,
  • the website will be secure,
  • the website will be free of viruses or harmful components,
  • defects will be corrected,
  • inquiries will be transmitted successfully,
  • any attorney or law firm will contact you,
  • any case evaluation will be provided,
  • any legal outcome will occur.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLLISION SUPPORT CENTER AND ITS OWNERS, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, VENDORS, LICENSORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF OR RELATED TO: YOUR USE OF OR INABILITY TO USE THE WEBSITE, ANY FORM SUBMISSION, ANY CALL OR TEXT, ANY COMMUNICATION WITH A THIRD PARTY, ANY ATTORNEY OR LAW FIRM’S ACTS OR OMISSIONS, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOST PROFITS, SYSTEM FAILURE, DELAY, INTERRUPTION, SECURITY INCIDENT, UNAUTHORIZED ACCESS, ERRORS OR OMISSIONS IN CONTENT.

TO THE EXTENT ANY LIABILITY IS NOT LEGALLY EXCLUDABLE, OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF: (A) $100, OR (B) THE AMOUNT, IF ANY, YOU PAID DIRECTLY TO COLLISION SUPPORT CENTER FOR USE OF THE WEBSITE OR SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

IN MOST CASES, USERS PAY NOTHING TO USE THE WEBSITE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

20. Indemnification

You agree to defend, indemnify, and hold harmless Collision Support Center and its owners, officers, directors, employees, contractors, affiliates, vendors, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

  • your use of the website,
  • your breach of these Terms,
  • your violation of law,
  • your submission of false or unauthorized information,
  • your infringement or violation of any third-party right,
  • any dispute between you and any attorney, law firm, or third party contacted through or in connection with the website.

21. Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the website, your use of the website, any communication with Collision Support Center, or any services provided in connection with the website shall be resolved by binding individual arbitration, except that either party may bring an individual action in small claims court if the matter qualifies.

Informal Resolution First

Before initiating arbitration, the claiming party must send written notice of the dispute to the other party and allow thirty (30) days to attempt informal resolution.

Venue / Hearing Format

Unless otherwise required by law, arbitration shall take place in San Joaquin County, California, or by remote video/telephonic appearance if allowed by the arbitration administrator.

No Class Actions

You and Collision Support Center agree that any dispute shall be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, mass, or private attorney general proceeding, except to the extent such waiver is prohibited by law.

No Jury Trial

You and Collision Support Center waive any right to a jury trial for claims subject to arbitration.

Opt-Out

You may opt out of this arbitration provision by sending written notice to team@collisionsupportcenter.com within 30 days of your first use of the website.

22. Governing Law

These Terms and any dispute arising out of or relating to them or the website shall be governed by the laws of the State of California, without regard to conflict of law principles, except to the extent federal law preempts state law or applicable consumer protection law requires otherwise.

23. California-Specific and State Law Notices

Nothing in these Terms is intended to waive any non-waivable rights you may have under applicable law.

If any state-specific law imposes requirements inconsistent with any provision of these Terms, we will comply with such law only to the minimum extent required, and the remainder of these Terms will remain in effect.

24. Electronic Communications

By using the website, you consent to receive electronic communications from us, including disclosures, notices, updates, and records, by email, posting on the website, SMS, or other electronic means where legally permitted.

You agree that such electronic communications satisfy any legal requirement that communications be in writing.

25. Recording and Monitoring

To the extent permitted by applicable law, calls may be monitored or recorded for quality assurance, training, compliance, verification, dispute resolution, and operational purposes.

By calling any number displayed on this website or accepting a call in response to your inquiry, you consent to such monitoring or recording where permitted by law.

26. Availability; Modifications to the Website

We may modify, suspend, discontinue, restrict, or terminate all or any portion of the website or services at any time, with or without notice, and without liability.

We do not guarantee that the website will be available at all times or on all devices.

27. Changes to These Terms

We may update these Terms at any time in our sole discretion. The updated version will be effective when posted, unless a different effective date is stated.

Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms.

You should review these Terms periodically.

28. Severability

If any provision of these Terms is held unlawful, void, or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

29. Waiver

No waiver by Collision Support Center of any term or condition shall be deemed a continuing waiver or a waiver of any other term or condition. Any failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

30. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms, in whole or in part, to any affiliate, successor, purchaser, or other entity without notice to you.

31. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices posted on the website, constitute the entire agreement between you and Collision Support Center regarding your use of the website and supersede all prior or contemporaneous communications, understandings, and proposals relating to that subject matter.

32. Contact Information

If you have questions about these Terms, contact:

Collision Support Center
9580 Oak Avenue Parkway, Suite 7
Folsom, CA 95630