Privacy Policy

This Privacy Policy (“Policy”) describes how Collision Support Center (“Collision Support Center,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use motorvehicleaccidenthelp.org (the “Website”) or interact with us through any related services, communications, or technologies.

By using this Website, submitting your information, or otherwise interacting with us, you agree to this Privacy Policy.

1. Overview — What We Do

Collision Support Center operates a marketing and lead generation platform.

We:

Collect information from consumers seeking help related to motor vehicle accidents or personal injury matters
Evaluate and route inquiries
Share that information with third-party attorneys, law firms, intake centers, and marketing partners

We are not a law firm and do not provide legal services.

2. Information We Collect

We collect information in three primary categories:

A. Information You Provide Directly

When you fill out a form, call, or otherwise interact with us, we may collect:

Contact Information

Full name
Phone number
Email address
ZIP code / location

Case-Related Information

Accident details (date, type, fault status)
Injury information
Whether you are represented by an attorney
Insurance-related details
Other intake qualification responses

Communication Data

Call recordings (where permitted)
Text messages (SMS/MMS)
Emails or chat messages

B. Automatically Collected Information

When you visit the Website, we automatically collect:

IP address
Device type, browser type, operating system
Pages viewed and time spent
Click behavior
Referring URLs
Session data

C. Tracking Technologies

We use:

Cookies
Pixels (including Meta/Facebook Pixel)
Conversion tracking tools
Analytics platforms (e.g., Google Analytics)

These technologies help us:

Optimize campaigns
Attribute leads
Improve performance
Detect fraud or invalid traffic

3. How We Use Your Information

We use your information to:

Core Business Functions

Process and evaluate your inquiry
Route or sell your information to third-party law firms or partners
Connect you with attorneys or intake specialists
Deliver requested services or consultations

Communications

Contact you via phone, SMS, email, or automated systems
Follow up on your inquiry
Coordinate consultations

Operations & Optimization

Improve campaign performance
Analyze lead quality
Detect fraud or abuse
Maintain internal reporting and analytics

Legal & Compliance

Comply with applicable laws
Enforce our Terms
Respond to legal requests

4. How We Share Your Information

We may share your information with:

A. Attorneys and Law Firms

We provide your information to licensed attorneys and law firms who may:

Evaluate your case
Contact you directly
Offer legal representation

These parties are independent third parties.

B. Lead Buyers / Marketing Partners

We may share or sell your information to:

Legal marketing companies
Intake centers
Call centers
Lead aggregators
Advertising partners

This is a core part of our business model.

C. Service Providers

We use third parties for:

Hosting
Call tracking (e.g., Ringba-type systems)
CRM platforms
Analytics
Messaging services (SMS providers)

D. Legal & Compliance Disclosures

We may disclose information:

To comply with legal obligations
In response to subpoenas or court orders
To protect rights, safety, or property

E. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.

5. Sale and Sharing of Personal Information (California Notice)

Under California law (CCPA/CPRA), we may sell or share personal information.

We may sell/share:

Name
Contact information
Case-related data
Online identifiers

Categories of recipients:

Law firms
Lead buyers
Marketing partners
Data and analytics providers

Purpose:

Lead generation
Marketing
Advertising
Monetization of inquiries

6. Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

Access
Request the personal information we collected about you.

Delete
Request deletion of your personal information (subject to exceptions).

Correct
Request correction of inaccurate information.

Opt-Out
Opt out of the sale or sharing of your personal information.

Limit Use of Sensitive Information
Where applicable.

Non-Discrimination
We will not discriminate against you for exercising your rights.

How to Exercise Rights

Collision Support Center
9580 Oak Avenue Parkway, Suite 7
Folsom, CA 95630

We may need to verify your identity before fulfilling requests.

7. Do Not Track Signals

We do not currently respond to “Do Not Track” signals due to lack of a uniform standard.

8. Data Retention

We retain personal information:

As long as necessary for business purposes
For compliance and legal obligations
For dispute resolution and enforcement

Retention periods vary depending on:

Lead lifecycle
Partner requirements
Legal obligations

9. Data Security

We implement reasonable administrative, technical, and physical safeguards.

However: No system is 100% secure. We cannot guarantee absolute security.

10. Consent to Communications (TCPA Disclosure)

By submitting your information, you consent to be contacted by:

Collision Support Center
Law firms
Marketing partners

via:

Phone calls
SMS/text messages
Emails
Automated dialing systems
Artificial or prerecorded voice

Key Points:

Consent is not required to purchase services
Message/data rates may apply
You can opt out of texts by replying STOP

11. Third-Party Websites

This Website may link to third-party websites.

We are not responsible for:

Their content
Their privacy practices

You should review their policies independently.

12. Children’s Privacy

This Website is not intended for individuals under 18.

We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy at any time.

Changes are effective upon posting.

Continued use constitutes acceptance.

14. Contact Information

Collision Support Center
9580 Oak Avenue Parkway, Suite 7
Folsom, CA 95630